Return Policy

Return of Goods

It is important to us that you feel well looked after when you have made your purchase with Sumoshop. If you are unlucky to receive an item that does not work properly, our goal is to process your return as efficiently and quickly as possible.

If your item is faulty or not working, then there will be no fees of any kind charged unless the serial numbers do not match, or the item condition is not accurately described in the original request.

Defective Products

Sumoshop AS wants you to be completely satisfied with everything that we offer. This begins from our website and all the way to the product you select. A product is deemed defective either from the manufacturer or the Sumoshop team. All products should be shipped back to Sumoshop’s warehouse, where our quality control team will examine it and do the following:

  • Consider it defective through Sumoshop standards, and immediately ship your replacement or refund your money.
  • Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

RMA

If you are looking to return an item to Sumoshop AS, you will first need to get in touch with our support team in order to obtain a Return Merchandise Authorisation Form. 

Please contact our team on support@sumoshop.com in the first instance.  If authorised, we will then provide you with a return label to use to send your item back to our warehouse. 

Please be aware that returns will NOT be accepted without one, and you will incur additional charges if you attempt to return an item which has not been authorized.

Opened Packaging

If you wish to return an item that are not defective, Sumoshop AS has no outlet for open packaging as we only deal with new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.

Sumoshop’s customers are responsible for return shipping costs. The exception to this rule is if a mistake has been made by a member of our team, or a product is deemed defective or is a DOA (dead on arrival) product.

Faulty Items

If an item develops a fault or becomes defective, there may be some sort of manufacturers warranty in place.The support team at Sumoshop will always try to help you out, but sometimes not be able to contact the manufacturer on your behalf quicker than you can do yourself. So if there is paperwork with the product or information on the manufacturer website, and a number to call for any problems, it could be quicker to contact the manufacturer in the first instance. You will spend less time on the phone, a result of only having to make one call, and your query should be resolved quicker. 

Freight damaged items

If your shipment arrives damaged, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and the packing it arrived in, and arrange for a carrier inspection of the damaged merchandise.

What to Include

If you are making a return for any reason, unless you have received prior approval and agreement; you will always need to send any associated cables, hardware or accessories back with the package, in the original packaging. 

Returns will always first be inspected to make sure they have been sent to us correctly and with all of the necessary pieces.  The package might be sent back or refused if these items are not included.  The cost to return these items will also be levied by you in such an instance.

Return Fees

Restocking and Handling Fees of up to 15% are applicable.  If you return an item, you may be charged a 15% restocking fee as part of this transaction.  There is a range of reasons where these rules may be applied, but not limited to:

  • If you ordered an incorrect item
  • The condition differs to that as detailed in the return request
  • Parts of the packaging are missing
  • Unauthorised items sent back for return

If your item is faulty or not working, then there will be no fees of any kind charged unless the serial numbers do not match, or the item condition is not accurately described in the original request.

Refunds

Once an item has been successfully processed by our team, you will then receive your refund within 3-5 days of this date.  All refunds can only be made back to the original payment channel with no exceptions. 

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